Yeap, we’re talking about THIS today. Bad Customer Service. You’ve seen it, experienced it, and now we’re gonna talk about it. This post has actually come about due to the fact that I have recently come across a couple of situations where I would love to beyotch-slap a few Sales Assistants (SA), or in today’s case I dub them Satans Assistants .
Background first? I love shopping, you all know that about me already by now, and most times, I prefer to shop alone, only because shopping is my form of therapy and I don’t fancy having other people butting into my therapy session, LOL! And if I’m shopping over the weekend, I’m usually dressed very casually, my standard get up is my hot pants and a top, with very minimal make-up. I don’t try very hard to look extra nice unless I have an event or a meet up with the girls. Hey its the weekend, let me be! 🙂
Some of my favourite places to shop include Sephora, Sasa, MAC and most beauty & clothing stores. However, these days, I find myself stepping further and further a way from some of those afore-mentioned stores. I have no issues with Sephora at all, its my Mecca. I can browse all day and swatch to my heart’s content and no one will be following me around or constantly trying to push a product to me. Sephora SA’s are also really nice & friendly plus they are always there when you do need them.
Now lets talk about Sasa & MAC. I’m sure I’m not the only one who has experienced the rubbish MAC calls customer service right? A quick Google search of “bad customer service at mac cosmetics” tells me there are at least a thousands of women out there who feel the same way I do. So what bad service am I talking about? MAC SA’s have a rap for being extremely snooty, condescending and downright rude. If you aren’t dressed to the nines, you risk being either completely ignored by them (which is fine by me), or you’ll be on the receiving end of their dirty looks. If they actually bother to speak to you, get ready for their ‘I’m holier than thou’ manner. Another thing is, if you come into the store in a big group, they sometimes do attend to you, however if you are alone like me, they prefer to pretend as if you’re wearing an invisibility cloak.
MAC SA’s are very “made up & groomed”, and I know for a fact that their made up look comes from the MAC testers . Ugh. Half the time when I’m in MAC, the SA’s will be in front of the mirror, primping and preening with the testers, using the make-up brushes directly on their face & lipsticks directly on the lips. Oh gosh yuck. Remind yourself not to touch the testers at MAC okay? The same goes for Sasa SA’s. If you aren’t “made up and groomed” like them, prepare for their judging stares, LOL!
I usually go into MAC, and if I’m ignored, I’m okay with it. But when I actually need something, or if I decide to purchase something, and I’m still ignored, gurrlll you be messing with the wrong lady! I try not to be rude to them, no point fighting fire with fire, but I do get really sarcastic when I’m angry and annoyed , hence sometimes the SA’s will elicit responses like these from me. “Hi, I’d like to buy one of these, but if you’re too busy putting your face on, I’ll be more than happy to come back when you’re done? Or maybe your manager will have time to assist me instead?” Then you get them rushing over and fawning all over you. Disgusting.
Sasa on the other hand if full of Chinese speaking SA’s who seem to think everyone who comes into their stores are thieves and robbers. They follow you around, and the moment you touch something, their Spidey senses start to go on overdrive. The worst part of Sasa is that they gossip/talk about their customers in front of us. I speak Mandarin, so if they say something rude about me, I smile and start speaking to them in Mandarin instead. I love the flabbergasted expression I get when I do that, LOL! 😉
And that concludes the end of my rant. The sad thing is, I actually enjoy shopping, and these SA’s are ruining it for me. I am a person who spends a lot of money when I like something, and sometimes my decisions can be swayed with good customer service. I’ve purchased stuff at smaller, more customer friendly stores, just because the SA’s were amazing, friendly, and kind ❤ If you don’t have the courtesy to be nice to me, I WILL NOT shop from you.
To be fair, I’ll highlight the one good experience I had at MAC Jusco Tebrau City.The SA was friendly, matched me with a correct shade of foundation (which rarely happens), and even when I didn’t buy anything, she sent me off with a smile and a wave! Not sure if it was because she was actually nice, or if it was because le boyf was beside me. *He looks older and slightly distinguished, so maybe she thought he had moolah to spend?* Either way, I went home a happy girl!
All I can say is, thank goodness for MAC online!
What do you think of the service you receive from these kinds of stores ? What is your favourite and least favourite store to shop at?